Legal · v2.0.0
Terms and Conditions
Last updated 2026-09-04.
Agreement to our Legal Terms
We are The Deep Intelligence (also trading as Deepint AI), registered in India under GSTIN 29CKBPM5980N1ZD, with our principal place of business at Alpine Fiesta, Hoodi Main Road, Saketha Nagar Layout, Hoodi, Bengaluru 560048, Karnataka, India. In these Legal Terms, “we”, “us”, “our” and “DeepintShield” refer to that business and its proprietor.
We operate the website https://deepintshield.com (the “Site”), the DeepintShield platform at https://app.deepintshield.com and all related products, dashboards, APIs, SDKs and documentation that link to or reference these Legal Terms (collectively, the “Services”).
You can contact us by email at legal@deepintshield.com, by telephone on +91 99726 63800, or by post at the address above. For customer care, write to support@deepintshield.com.
These Legal Terms form a legally binding agreement between you (whether personally or on behalf of an entity) and DeepintShield. By accessing or using the Services, you confirm that you have read, understood and agreed to be bound by these Legal Terms. If you do not agree, you must stop using the Services. Acceptance is recorded electronically and is enforceable under §10A of the Information Technology Act, 2000.
The following documents are incorporated into these Legal Terms by reference and, together with them, form the “Agreement”: our Privacy Policy and our Cancellation, Refund and Shipping Policy. If there is a conflict, these Legal Terms prevail, except that the Privacy Policy prevails on matters of personal-data processing.
We may update these Legal Terms from time to time. Where a change is material, we will give you at least fifteen (15) days’ advance notice by email to the address on your account or through a notice in the Services, and we will ask you to accept the updated Legal Terms the next time you sign in. Continued use after the effective date of an update constitutes acceptance. If you do not agree to an update, you may cancel your subscription before it takes effect and Section 6 will apply.
The Services are intended for users who are at least eighteen (18) years of age. If you are under 18, you may not use or register for the Services. We recommend that you save or print a copy of these Legal Terms for your records; when you purchase a paid plan we also email you a sealed PDF copy of the version you accepted (see Section 23).
Table of contents
- Our Services
- Intellectual property rights
- User representations
- User registration
- Purchases and payment
- Subscriptions
- Software
- Prohibited activities
- User-generated contributions
- Contribution licence
- Third-party websites and content
- Services management
- Privacy policy
- Term and termination
- Modifications and interruptions
- Governing law
- Dispute resolution
- Corrections
- Disclaimer
- Limitations of liability
- Indemnification
- User data
- Electronic communications, transactions and signatures
- Indian users and residents: Grievance Officer and consumer information
- Miscellaneous
- Customer references and open-source attribution
- Contact us
- Version history
1. Our Services
The information available through the Services is not directed to any person or entity in any jurisdiction where the provision of such information would be unlawful or would subject us to any registration requirement. If you choose to access the Services from outside India, you do so on your own initiative and are responsible for complying with applicable local law to the extent it applies.
The Services are general-purpose AI gateway and governance tooling and have not been certified for industry-specific regimes such as the Health Insurance Portability and Accountability Act (HIPAA) of the United States, India’s Pre-conception and Pre-natal Diagnostic Techniques Act, 1994, the Reserve Bank of India’s outsourcing or IT-framework directions, the Insurance Regulatory and Development Authority of India’s (IRDAI) cyber-security guidelines, or the Securities and Exchange Board of India’s (SEBI) cybersecurity-and-cyber-resilience framework. If your use case is subject to any such regime, you remain solely responsible for confirming that the Services are appropriate and that your deployment complies, before relying on the Services. This paragraph does not limit any commitment we expressly make in a written Enterprise agreement with you - for example a Business Associate Agreement or a dedicated deployment in an environment you control.
The Services are designed for business use. If you nevertheless use the Services as a consumer within the meaning of the Consumer Protection Act, 2019, nothing in these Legal Terms limits rights you have under that Act which cannot be waived by agreement.
2. Intellectual property rights
Our intellectual property. We are the owner or licensee of all intellectual-property rights in the Services, including the source code, databases, application logic, software, dashboard designs, audio, video, text, images and graphics (collectively, the “Content”), and the trade marks, service marks and logos contained therein (the “Marks”). The Content and Marks are protected under the Copyright Act, 1957, the Trade Marks Act, 1999, the Patents Act, 1970 and analogous law worldwide. They are made available through the Services on an “as is” basis solely for your internal business use.
Your right to use the Services. Subject to your continued compliance with these Legal Terms, we grant you a non-exclusive, non-transferable, revocable licence to access the Services and to download or print reasonable portions of the Content for your internal business use. Except as expressly permitted, no part of the Services and no Content or Marks may be copied, republished, scraped, redistributed, sold, licensed or otherwise commercialised without our prior written consent.
Permissioned uses, including reuse of any Mark in marketing, must include proper attribution to us as licensor and must preserve any copyright or proprietary notice. We reserve all rights not expressly granted. A breach of this clause is a material breach of these Legal Terms and may result in immediate termination of your right to use the Services.
Submissions. If you send us questions, comments, suggestions, ideas or feedback about the Services (“Submissions”), you grant us a worldwide, royalty-free, perpetual, irrevocable licence to use those Submissions for any lawful purpose without obligation or compensation to you. You confirm that any Submission is original to you (or that you have rights sufficient to grant the licence above), is not confidential, and does not violate the rights of any third party.
3. User representations
By using the Services, you represent and warrant that:
- all registration information you submit is true, accurate, current and complete;
- you will keep that information accurate and update it promptly when it changes;
- you have legal capacity under §11 of the Indian Contract Act, 1872 and you agree to comply with these Legal Terms;
- you are at least eighteen (18) years of age and not a minor in your jurisdiction, as you confirmed by ticking the acceptance box when you registered;
- you will not access the Services through automated or non-human means except via the APIs and SDKs we publish;
- you will not use the Services for any unlawful or unauthorised purpose;
- your use will not violate any applicable law, including Indian law.
If any information you provide is untrue, inaccurate, incomplete or outdated, we may suspend or terminate your account and refuse current or future use of the Services.
4. User registration
You may be required to register to use the Services. You agree to keep your password confidential and you are responsible for all activity under your account, your API keys, virtual keys and OAuth tokens. You must notify us promptly at support@deepintshield.com of any unauthorised use of your account or credentials. We may, in our discretion, change a username we believe is inappropriate, misleading, infringing or objectionable.
5. Purchases and payment
Where applicable, we accept the payment methods displayed at checkout, which may include UPI, Indian net-banking, credit and debit cards (Visa, Mastercard, RuPay, American Express, Discover) and other rails supported by our payment processor, Razorpay Software Private Limited (“Razorpay”). Card and bank details are entered directly with Razorpay and are never stored by us.
Price disclosure. Before you confirm a purchase we display the plan, the billing cadence (monthly or annual), the currency (INR or USD, as offered to you) and the recurring amount. Prices are stated exclusive of Goods and Services Tax (GST) and other indirect taxes unless expressly marked as inclusive. Where GST applies - for customers in India, currently at 18% - it is charged in addition, and the tax invoice issued for every charge states the taxable value, the GST and the total payable as a single figure. Indian customers may provide a GSTIN so that invoices are issued in the name of their registered business.
Explicit consent to purchase. A purchase is completed only when you take an explicit, affirmative action - ticking the acceptance box and confirming payment. We do not use pre-ticked boxes and we do not record consent automatically.
You agree to provide current, complete and accurate purchase and account information for all purchases, and to promptly update payment information as needed. Prices may change from time to time, subject to the notice requirements in Section 6.
You authorise us, through Razorpay, to charge your chosen payment method for the amounts you owe, including applicable taxes. We may correct pricing errors even after a payment has been requested or received; if we correct an error after you have paid, you may cancel and receive a full refund of the affected charge. We may refuse, limit or cancel any order in our reasonable discretion, including where a transaction appears to come from a reseller, dealer or distributor we have not authorised. Where you are required under the Income-tax Act, 1961 to deduct tax at source, you must furnish a valid TDS certificate within the prescribed timelines.
6. Subscriptions
Billing and renewal. Paid subscriptions (currently the Team and Business plans) run for the billing term you select - monthly or annual - and renew automatically for successive terms of the same length until cancelled. You consent to recurring charges on your chosen payment method at the price in effect for your plan at the start of each renewal term. For payment instruments regulated by the Reserve Bank of India, Razorpay sends a pre-debit notification before each recurring charge in line with the RBI framework for recurring transactions.
Renewal reminders. For annual or longer terms we email the account owner at least thirty (30) days before the renewal date, stating the renewal date, the amount that will be charged and how to cancel. For monthly terms, each charge is followed by a receipt and a tax invoice.
Free trial. We may offer a time-limited free trial to new users. Before you start a trial we will tell you how long it lasts and the price that applies afterwards. At the end of the trial, your account will be charged according to the subscription you selected unless you cancel before the trial ends.
Cancellation. You may cancel at any time from Account → Billing in the Services - the cancellation control is as easy to use as the sign-up flow and does not require you to contact us - or by writing to support@deepintshield.com. Cancellation stops future renewals and takes effect at the end of the then-current paid term; you keep your plan and its entitlements until then. We do not pro-rate or refund Fees for the unused portion of a paid term except as set out in the Cancellation, Refund and Shipping Policy or where the law requires.
Downgrades and upgrades. A downgrade to a lower paid plan or to the free Developer plan takes effect at the end of the current term. An upgrade takes effect immediately; the new rate applies from your next renewal unless we tell you otherwise at checkout.
Refunds. Fees are non-refundable except as set out in our Cancellation, Refund and Shipping Policy, which forms part of these Legal Terms. In summary, we refund charges made in error or duplicated for the same billing period, charges for a plan that could not be provisioned after successful payment, and any amount the law requires us to refund. Refund requests must reach support@deepintshield.com within seven (7) days of the charge and must include the account email, the payment reference and a description of the issue. Approved refunds are returned to the original payment method, typically within five to seven (5–7) working days of approval.
Fee changes. We may change subscription Fees from time to time. We will give you at least thirty (30) days’ notice by email before a change applies to your subscription. Changed Fees apply only to renewals or new charges after the notice period; if you do not accept the new Fee you may cancel before it takes effect.
Failed payments. If a recurring charge fails, we will notify you and retry the charge. We may suspend paid features if payment is not received within a reasonable time, and we will restore them once payment succeeds.
7. Software
The Services may be delivered together with downloadable software, command-line tools, SDKs or sample code. Where a separate end-user licence agreement (“EULA”) accompanies that software, the EULA governs your use of it. Where no EULA is supplied, we grant you a non-exclusive, revocable, personal and non-transferable licence to use the software solely with the Services and in accordance with these Legal Terms.
Any software is provided “as is” without warranty of any kind. To the extent permitted by law, we disclaim all implied warranties including merchantability, fitness for a particular purpose and non-infringement. You may not redistribute or reproduce the software except as the EULA or these Legal Terms allow.
8. Prohibited activities
You may use the Services only for the purposes for which we make them available. You may not use the Services for any commercial endeavour we have not specifically authorised. As a user, you agree that you will not, and will not permit any third party to:
- systematically retrieve content or data from the Services to compile any database, directory or competing dataset;
- deceive, defraud or mislead us or other users, or attempt to obtain another user’s credentials or sensitive information;
- circumvent, disable or interfere with security, governance, rate-limiting, virtual-key or guardrail features of the Services;
- tarnish or harm the Services or our reputation;
- use information obtained from the Services to harass, abuse or harm any person;
- misuse our support channels, file abusive tickets, or submit false claims;
- use the Services in a way that violates Indian law, including the Information Technology Act, 2000 and the rules thereunder, the Bharatiya Nyaya Sanhita, 2023, the Digital Personal Data Protection Act, 2023, the Copyright Act, 1957 or the Trade Marks Act, 1999;
- frame or link to the Services without authorisation;
- upload or transmit malware, viruses, Trojan horses, ransomware or any code that interferes with the Services or other users;
- run automated tools, bots, scrapers, crawlers or scripts against the Services other than via the APIs and SDKs we publish;
- delete or obscure copyright or proprietary notices from any Content;
- impersonate another user or person or use another’s username;
- upload material that acts as a passive or active collection mechanism (web bugs, tracking pixels, fingerprinting code) without authorisation;
- place an undue load on the Services or the networks supporting them;
- harass, intimidate or threaten our employees, contractors or agents;
- attempt to bypass any access control, paywall or rate limit;
- copy or adapt the software powering the Services beyond what applicable law expressly allows;
- decipher, decompile, disassemble or reverse engineer the Services, except to the extent applicable law expressly permits;
- scrape, mine or extract data using any automated system other than as standard search engines and browsers do;
- use buying or purchasing agents, or place orders through deceptive means;
- collect usernames or email addresses for unsolicited communications, or create accounts in bulk by automated means;
- use the Services to compete with us, including building, training or fine-tuning a competing AI gateway, governance, routing or guardrail product;
- sell or transfer your account or profile;
- use the Services to advertise or sell goods and services without our authorisation;
- generate child sexual-abuse material, non-consensual intimate imagery, deceptive deepfakes of real persons, content that incites violence or terrorism, or content prohibited by rule 3(1)(b) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
9. User-generated contributions
The Services do not generally invite public posting of content. Where we provide a feature that lets you create, submit, post, transmit, publish or distribute content (including text, comments, images, suggestions, files, configurations or telemetry - together, “Contributions”), Contributions may be visible to other users of the Services or to third parties as the configuration permits. Any Contribution will be handled in line with our Privacy Policy.
By creating or submitting Contributions, you represent and warrant that:
- their creation, transmission, display and copying do not infringe any third-party right (including copyright, patent, trade mark, trade-secret or moral rights);
- you are the creator and owner, or you have all licences, consents and authorisations needed, to grant us the rights described in these Legal Terms;
- you have the documented consent of every identifiable individual depicted in your Contribution, where required by law, for that depiction;
- your Contributions are not false, misleading or deceptive;
- your Contributions are not unsolicited advertising, pyramid schemes, spam or chain letters;
- your Contributions are not obscene, defamatory, harassing, libellous or otherwise unlawful in India;
- your Contributions do not ridicule, abuse or threaten any person or class of persons;
- your Contributions do not promote violence or harm against any specific person or class of persons;
- your Contributions comply with applicable law, including the Information Technology Act, 2000 and rules thereunder;
- your Contributions do not violate any third party’s privacy or publicity rights;
- your Contributions do not include child sexual-abuse material or material that exploits minors;
- your Contributions do not contain unlawful discriminatory remarks against any individual or group;
- your Contributions do not link to material that violates these Legal Terms or applicable law.
Use of the Services in breach of the foregoing is a breach of these Legal Terms and may result in suspension or termination of your right to use the Services.
10. Contribution licence
You and we agree that we may access, store, process and use any information and personal data you provide, subject to our Privacy Policy and your account settings. Where you submit suggestions or other feedback regarding the Services, you agree that we may use and share such feedback for any purpose without compensation to you.
We do not assert ownership over your Contributions. You retain all right, title and interest in your Contributions and any associated intellectual-property rights. We are not liable for statements or representations made in your Contributions. You are solely responsible for your Contributions and you agree to release us from any claim arising out of them.
11. Third-party websites and content
The Services may link to or integrate with third-party websites, model providers, MCP servers, vector stores, identity providers, payment processors and other systems (“Third-Party Websites”), and may surface content, model outputs, articles, images and code originating from third parties (“Third-Party Content”). We do not investigate, monitor or verify Third-Party Websites or Third-Party Content for accuracy, lawfulness or appropriateness, and we are not responsible for them.
Including or permitting use of any Third-Party Website or Third-Party Content does not imply our endorsement. When you leave the Services to access a Third-Party Website or to use Third-Party Content, you do so at your own risk and these Legal Terms no longer govern. You should review the privacy and other policies of the destination site. Purchases made through Third-Party Websites are between you and the third party, and we have no responsibility for those transactions. You agree to release us from any harm caused by Third-Party Content or any interaction with Third-Party Websites.
12. Services management
We reserve the right (but not the obligation) to: (a) monitor the Services for breaches of these Legal Terms; (b) take appropriate action against anyone who, in our reasonable judgement, breaches the law or these Legal Terms, including reporting suspected illegality to law-enforcement authorities; (c) refuse, restrict, limit or disable (to the extent technically feasible) any of your Contributions or any portion of them; (d) remove or disable content or files that are excessive in size or otherwise burdensome to our infrastructure; and (e) otherwise manage the Services as we consider necessary to protect our rights and to keep the Services functioning correctly.
13. Privacy policy
We care about data privacy and security. Please review our Privacy Policy. By using the Services, you agree to be bound by the Privacy Policy, which is incorporated into these Legal Terms. Our production infrastructure is hosted on Google Cloud Platform in the United States (region us-central1, Iowa), and our business is operated from India. By using the Services you acknowledge that your personal data is transferred to and processed in the United States and in India, in accordance with the Privacy Policy and the Digital Personal Data Protection Act, 2023. Enterprise customers may request deployment in an India or European Union region under a separate written agreement.
14. Term and termination
These Legal Terms apply for as long as you use the Services. Without limiting any other provision, we reserve the right, in our reasonable discretion and without notice or liability, to deny access to the Services (including by blocking specified IP addresses) to any person, for any reason permitted by law, including for breach of any representation, warranty or covenant in these Legal Terms or of any applicable law or regulation. We may terminate your use of the Services or delete your account and any content you have posted at any time, in our reasonable discretion, where the law permits.
If we terminate or suspend your account for cause, you are prohibited from registering a replacement account under your own name or under another person’s name. In addition to suspension or termination, we may take appropriate legal action, including civil, criminal or injunctive remedies.
On termination or expiry you may request an export of your Customer Data within thirty (30) days by writing to support@deepintshield.com. After that period we delete it in line with the Privacy Policy, subject to legal retention obligations.
15. Modifications and interruptions
We may change, modify or remove the contents of the Services at any time, in our discretion, without notice. We are not obliged to update any information or feature, and we are not liable to you or any third party for any modification, price change, suspension or discontinuance of the Services, except as stated in this Section and in Section 6.
We cannot guarantee that the Services will be available at all times. We may experience hardware, software or third-party-provider issues, or need to perform maintenance, that result in interruptions, delays or errors. We reserve the right to change, suspend, discontinue or otherwise modify the Services at any time without notice. You agree that we have no liability for any loss, damage or inconvenience caused by your inability to access or use the Services during any downtime, maintenance or discontinuance. Nothing in these Legal Terms obliges us to maintain the Services or to provide corrections, updates or releases.
If we permanently discontinue the Services, or a paid plan you have purchased, we will give you at least thirty (30) days’ notice and refund any pre-paid Fees for the unused portion of your term.
16. Governing law
These Legal Terms and your use of the Services are governed by and construed in accordance with the laws of the Republic of India, applicable to agreements made and to be performed within India, without regard to its conflict-of-law principles. Application of the United Nations Convention on Contracts for the International Sale of Goods is excluded.
17. Dispute resolution
Any legal action arising out of or in connection with these Legal Terms or your use of the Services shall be commenced or prosecuted exclusively in the courts of Bengaluru, Karnataka, India, and the parties consent to and waive defences of lack of personal jurisdiction or forum non conveniens with respect to that jurisdiction.
The parties will first attempt in good faith to resolve any dispute through informal negotiation by writing to legal@deepintshield.com. If the dispute is not resolved within thirty (30) days, it will be referred to arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator mutually appointed by the parties (or, failing agreement, appointed in accordance with the Act). The seat and venue of arbitration will be Bengaluru, the language will be English, and the award will be final and binding. Either party may seek interim or injunctive relief from a competent court for the protection of its intellectual property or confidential information without prejudice to the arbitration agreement.
Limitation periods are governed by the Limitation Act, 1963 and, for consumer complaints, by the Consumer Protection Act, 2019; nothing in these Legal Terms shortens them or extinguishes a claim earlier than those statutes provide.
Consumers. If you are a consumer within the meaning of the Consumer Protection Act, 2019, nothing in this Section prevents you from filing a complaint with the competent Consumer Commission, and the arbitration agreement above does not bind you unless you agree to arbitrate after the dispute has arisen.
18. Corrections
The Services may, from time to time, display information that contains typographical errors, inaccuracies or omissions, including descriptions, pricing, availability and other information. We reserve the right to correct any errors, inaccuracies or omissions and to change or update the information at any time, without prior notice, subject to Section 5 where a pricing error affects a payment you have already made.
19. Disclaimer
The Services are provided on an “as is” and “as available” basis. You agree that your use of the Services is at your sole risk. To the maximum extent permitted by law, we disclaim all warranties, express, implied or statutory, in connection with the Services and your use of them, including the implied warranties of merchantability, fitness for a particular purpose, non-infringement and accuracy of any output.
We make no warranties as to the accuracy or completeness of the Services’ Content, the content of any linked website, or the output of any model the Services route requests to. We assume no liability for: (a) errors, inaccuracies or omissions in any Content or model output; (b) personal injury or property damage of any nature resulting from your access to or use of the Services; (c) unauthorised access to or use of our systems or any personal or financial information stored on them; (d) interruption or cessation of transmission to or from the Services; (e) bugs, viruses or other harmful code transmitted to or through the Services by any third party; or (f) loss or damage resulting from use of any content posted, transmitted or otherwise made available via the Services. AI systems can produce incorrect, misleading, biased or fabricated output; you are responsible for human review and for any decisions taken on the basis of model output.
Nothing in this Section excludes any warranty, condition or guarantee that cannot be excluded under applicable law, including any rights you have as a consumer under the Consumer Protection Act, 2019.
20. Limitations of liability
To the maximum extent permitted by law, in no event will DeepintShield, its proprietor, employees or agents be liable to you or any third party for any indirect, consequential, exemplary, incidental, special or punitive damages, including lost profits, lost revenue, loss of data or other intangible losses, arising from your use of the Services, even if we have been advised of the possibility of such damages.
Notwithstanding anything to the contrary, our aggregate liability to you for all claims arising out of or in connection with these Legal Terms or the Services, regardless of the form of action, is limited to the total amount paid by you to us for the Services in the six (6) months immediately preceding the first event giving rise to the claim, or, where no payment has been made, INR 5,000 (Indian Rupees Five Thousand).
What is not limited. Nothing in this Section or elsewhere in these Legal Terms excludes or limits either party’s liability for: (a) fraud or fraudulent misrepresentation; (b) wilful misconduct or gross negligence; (c) death or personal injury caused by negligence; (d) a breach of the Privacy Policy or of our obligations under the Digital Personal Data Protection Act, 2023, to the extent that liability cannot be limited by law; or (e) any other liability that cannot be excluded or limited under applicable law, including under the Consumer Protection Act, 2019. Where such law applies to you, some or all of the limitations above may not apply and you may have additional rights.
21. Indemnification
You agree to defend, indemnify and hold harmless DeepintShield, including our proprietor, affiliates, officers, agents, partners and employees, from any loss, damage, liability, claim or demand (including reasonable advocate’s fees and expenses) made by any third party arising out of or relating to: (a) your use of the Services; (b) breach of these Legal Terms; (c) breach of your representations and warranties in these Legal Terms; (d) your violation of any third party’s rights, including intellectual-property rights; or (e) any harmful act towards another user of the Services with whom you connected through the Services. We reserve the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify us, and you agree to cooperate at your expense with our defence. We will use reasonable efforts to notify you of any claim, action or proceeding subject to this indemnification.
22. User data
We will retain certain data that you transmit to the Services for the purpose of operating the Services and evaluating performance, as well as data relating to your use of the Services. Although we perform regular routine backups, you are solely responsible for all data that you transmit through the Services or that relates to any activity you have undertaken using the Services. You agree that we have no liability to you for any loss or corruption of such data, and you waive any right of action against us arising from any such loss or corruption, save where loss arises directly from our gross negligence or wilful misconduct.
23. Electronic communications, transactions and signatures
Visiting the Services, sending us emails and completing online forms constitute electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications we provide to you electronically - by email or through the Services - satisfy any legal requirement that such communication be in writing under §10A of the Information Technology Act, 2000.
You agree to the use of electronic signatures, contracts, orders and records, and to electronic delivery of notices, policies and records of transactions initiated or completed by us or via the Services. You waive any right or requirement under any statute, regulation, rule, ordinance or other law of any jurisdiction that requires an original signature or delivery or retention of non-electronic records, or that requires payment or credit by means other than electronic means, to the extent permitted by applicable law.
Signed agreement record. When you purchase a paid plan we create an electronic record of your acceptance of these Legal Terms and the Privacy Policy. The record identifies you (name and account email), the versions and SHA-256 fingerprints of the documents you accepted, the time of acceptance, the IP address and browser used, and the subscription details, and it is sealed with a keyed cryptographic signature so that any alteration is detectable. We email the record to you as a PDF, and you and our authorised administrators can download it at any time from Account → Legal in the Services. The record is an electronic record within the meaning of §4 of the Information Technology Act, 2000 and is admissible under §63 of the Bharatiya Sakshya Adhiniyam, 2023 (formerly §65B of the Indian Evidence Act, 1872).
24. Indian users and residents: Grievance Officer and consumer information
In compliance with the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023, we have appointed the following Grievance Officer, who is also our nodal person of contact for consumer complaints and for regulators:
Grievance Officer and Nodal Officer, The Deep Intelligence
Alpine Fiesta, Hoodi Main Road
Saketha Nagar Layout, Hoodi
Bengaluru 560048, Karnataka, India
Email: legal@deepintshield.com
Telephone: +91 99726 63800
We acknowledge every complaint within twenty-four (24) hours of receipt - and in any event within the forty-eight (48) hours required by the E-Commerce Rules - and resolve it within fifteen (15) days, or within one (1) month at the latest for consumer complaints. Each complaint receives a reference number you can use to track its status.
If you are not satisfied with our response you may: (a) for consumer matters, call the National Consumer Helpline on 1915 or file a complaint with the competent Consumer Commission under the Consumer Protection Act, 2019; and (b) for personal-data matters, approach the Data Protection Board of India under the Digital Personal Data Protection Act, 2023.
Other consumer disclosures. We sell digital services only; no physical goods are shipped. Access is provisioned electronically, normally within minutes of successful payment. Prices, taxes, cancellation and refund terms are set out in Sections 5 and 6 and in the Cancellation, Refund and Shipping Policy. Payments are secured by Razorpay, a PCI DSS certified payment aggregator regulated by the Reserve Bank of India. If you intend to dispute a charge with your bank or card issuer, please contact support@deepintshield.com first so that we can resolve it directly.
25. Miscellaneous
These Legal Terms and any policies or operating rules posted by us in connection with the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms is not a waiver. These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time, with notice to you. We are not responsible for any loss, damage, delay or failure to act caused by anything outside our reasonable control. If any provision of these Legal Terms is held unlawful, void or unenforceable, that provision is severable and does not affect the validity or enforceability of the remaining provisions. There is no joint venture, partnership, employment or agency relationship between you and us as a result of these Legal Terms or your use of the Services. You agree that these Legal Terms will not be construed against us merely because we drafted them. You waive any defence based on the electronic form of these Legal Terms or the absence of physical signatures.
Notices to us must be sent to legal@deepintshield.com or to the postal address in Section 27. Notices to you will be sent to the email address on your account and are deemed received when sent.
26. Customer references and open-source attribution
We will identify you or your organisation as a customer - by name, logo or trade mark - on our website, in marketing materials, presentations or documentation only with your prior consent, which you may give through your account settings or by email to legal@deepintshield.com. Such consent is limited to organisations on a paid plan and may be withdrawn at any time by the same means; we will remove your identifying information from materials within our control within thirty (30) business days of receipt, although previously printed or distributed material and cached copies may continue to display it.
If you contribute to our open-source projects, your contributions are attributed under the licence of the relevant repository, and public contributor listings maintained by the hosting platform (such as GitHub) may display your username as they do for every contributor. Nothing in this Section grants us any right in your trade marks beyond the consented use described above.
27. Contact us
To resolve a complaint regarding the Services, or for further information about your use of them, please contact us at:
The Deep Intelligence
Alpine Fiesta, Hoodi Main Road
Saketha Nagar Layout, Hoodi
Bengaluru 560048, Karnataka, India
GSTIN: 29CKBPM5980N1ZD
Email: legal@deepintshield.com
Support: support@deepintshield.com
Telephone: +91 99726 63800
Our Grievance Officer and the complaint-handling timelines are set out in Section 24.
28. Version history
- v2.0.0 (2026-09-04). Identified the proprietor and added a telephone contact; incorporated the Privacy Policy and the Cancellation, Refund and Shipping Policy by reference; added price, tax and explicit-consent disclosures (Section 5); added renewal reminders, fee-change notice, downgrade, refund and failed-payment terms (Section 6); corrected the hosting location (Section 13); added data-export and discontinuance commitments (Sections 14 and 15); removed the one-year claims bar and preserved consumer remedies (Section 17); added non-excludable rights (Sections 19 and 20); described the signed agreement record (Section 23); named the Grievance Officer and added the consumer disclosures required by the E-Commerce Rules, 2020 (Section 24); made customer references opt-in (Section 26).
- v1.0.0 (2026-05-06). First published version.
The Deep Intelligence (also trading as Deepint AI) · GSTIN 29CKBPM5980N1ZD · Alpine Fiesta, Hoodi Main Road, Saketha Nagar Layout, Hoodi, Bengaluru 560048, Karnataka, India · Canonical URL: https://deepintshield.com/terms-conditions/